One of my many duties here at DSI is to moderate, monitor and otherwise police the DSI Customer Success Community, I notice that often time our member will post a question into a community space that may not be the most appropriate for their specific question. Its easy to understand why, since early on in the deployment of our new community platform (Higher Logic) the community was essentially imported from the old platform and there wasn't any descriptions on the various community spaces in the overall community. So, I thought I would spend a little time helping our members understand what spaces are available and how best to use them by post this blog in the Community FAQ space.
First of all to get the most out of the DSI Customer Success Community you need to understand that the community is broken into subject matter areas designed to enable our members to post these questions into area most frequented by sub matter experts in different parts of the many DSI solutions. Each community member joins a community space or spaces based on the area(s) that most closely match their skills and knowledge of the of their specific DSI solution.
Within the overall Community there are 6 main areas of knowledge or specialization if you will. They are;
- Community FAQ
- Education
- Platform (MEP)
- Platform Applications and Development (MEP Development)
- Enterprise Printing Platform (EPP)
- Cloud Inventory (DSI Cloud Inventory Solution)
The Community FAQ and Education spaces are available to the general membership, meaning that you do not have to join the community section to see the content within that area. However the remaining sections are for members of that section. When you access a section that you do not currently belong to you will see a "Join Community" button near the upper right hand side of the page. See example below.
If you don't join a community section you will have limited access to the content and will not be able to post to that area. You can join one or many Community areas within the overall community and you will get a digest of community activities based on how you choose to receive those updates along with emails about replies to posts or comments you have made.
Recently we have updated the description on each area of knowledge to help our members determine what area(s) there skills, job or DSI solution responsibilities most align with. Generally most member end up belonging to multiple subject matter areas. To help you determine what area(s) you may want to join and where you might like to post specific types of questions I have provided a summary of each of the community area mentioned above.
- Community FAQ
- DSI Community FAQ provides discussions covering common questions pertaining to using the DSI Community including best practices, How To's, and more. This FAQ is not intended for DSI product or solution topics.
- Education
- The Education Community space provides content, discussions and information related to DSI solution training. If you are interested in learning DSI solution like the Mobile Enterprise Platform (MEP) and the Enterprise Printing Platform (EPP) This area is for you.
- Platform
- The DSI Platform Community is intended to provide DSI Solution Administrators with a place to ask and get answers to question related to platform setup, configuration, feature functionality, basic administration and troubleshooting duties. This community space is specific to the DSI Mobile Enterprise Platform. There are separate spaced for the EPP and Cloud Inventory Solutions.
- Platform Applications and Development
- If you are a DSI solution developer and have questions about ERP interfaces, App Studio elements, baseline applications, application development best practices, or you just want some advice on how to do that one little thing that will take you ordinary application to extraordinary… this is your community. The Platform Applications and Development community space is intended for our new and existing DSI solution developers to ask questions, make suggestions, and share the expertise with other developers. If you are looking to do something with your DSI solution, chances are someone else may have figured it out already and can help.
- Enterprise Printing Platform (EPP)
- The DSI EPP Community is intended to provide DSI Enterprise Printing Platform Solution Administrators with a place to ask and get answers to question related to EPP setup, configuration, feature functionality, basic administration and troubleshooting duties as well as label develop, and printer setup. This community space is specific to the DSI Enterprise Printing Platform. There are separate spaced for the MEP and Cloud Inventory Solutions.
- Cloud Inventory
- DSI’s Cloud Inventory solution provide a single point to manage inventory, streamline supply chain operations and gain global visibility. An Inventory System of Record is the one authoritative source for real-time, accurate information on all data elements pertaining to a company’s inventory. An Inventory SOR integrates automatically and bi-directionally with other systems to collect and disseminate inventory data and information. This space provides discussion and content related to DSI's Cloud Inventory Solution.
To get the most out of your community experience we suggest that you research the various spaces and join those communities that best suit your need and remember that when searching for answers or posting questions that you do so in the community that best suits your needs. If you are ever unsure about where to post a questions. Then ask right in the in the Community FAQ.
I hope you found this bit of information useful.
#howto#communityusage